If your plans change.

Moving your slot

Possession dates slip, and we expect them to. Tell us on WhatsApp or by email and we’ll move your inspection, free, as many times as you need, up to 24 hours before your slot. Within 24 hours of it, we’ll still move it once, free.

Cancelling before the inspection

If the inspection can’t go ahead on the day

If the flat can’t be opened when our inspector arrives (there are no keys, say, or the builder’s team won’t let us in), we rebook the visit once, free. If access still can’t be arranged, we refund everything you’ve paid.

If there’s no electricity or water, we inspect everything else and mark the checks that need them “not made”, with why, so you know what’s still to be checked before you take the keys.

After the inspection

The inspection, the same-day defect list and the follow-up are one service at one price, so once the inspection is done, its fee isn’t refundable. That includes stopping the follow-up, or taking possession with items still open.

What the builder does isn’t grounds for a refund. We can’t make the builder repair anything; the fee pays for the inspection, the record and the follow-up.

If we don’t deliver what our terms describe, tell us. We’ll put it right, or refund you for the part we didn’t deliver.

The Final check

Cancel the Final check any time before the return visit and we refund what you paid for it in full. Once the return visit is done, it isn’t refundable.

How to cancel, and how refunds are paid

Message us on WhatsApp or email us with your project and flat number. We go by the time your message reaches us.

We refund to the account or UPI ID you paid from, within 7 working days of your cancellation, and message you when it’s sent. There’s no charge for a refund.